FAQ – Frequently Asked Questions
Vampire Tools is a family owned business that started in 2012 with the vision to revolutionize seemingly straight-forward hand tools through simple, function-driven innovation. A mission of Vampire Tools’ is to continually introduce new and unique tools to the market that are versatile and technologically intuitive to offer unique solutions to tough problems while saving you time.
The Vampire Tools’ headquarters is located in Irvine, California. Our products can be purchased throughout website (www.vampiretools.com) or through our Amazon Store!
For questions or concerns, please contact us at:
Vampire Tools Inc.
47 Peters Canyon Road
Irvine, CA 92606
We are currently online only. You can purchase directly through our website (www.vampiretools.com) or on our Amazon Store!
- Returns/exchanges must be submitted within 30 days of delivery
- To initiate a return/exchange, please email your order information and request to email@example.com.
- Products must be unused and in original packaging
- Original shipping charges will be refunded in the event that the return is the result of an error by Vampire Tools
- If you have a warranty concern, please email us at firstname.lastname@example.org
- Please note, the tools should be used only for their intended applications. Use of the tools requires proper care and safety precautions, including eye protection. Use special caution under dangerous conditions. Hand tools are warranted against defects in workmanship when used under normal conditions and as recommended for 4 years. In the unlikely event that any Vampire Tools item breaks or becomes unusable, simply contact us for a replacement.
- This warranty does not apply if the product being returned has been damaged by misuse, accident, modification, or unauthorized repair. The warranty is not transferable to subsequent owners.
Our VAMPLIERS are made in Japan.
Our Vshears and JAWZ are made in Taiwan.
Kevlar, carbon fiber, glass fiber, plastic, canvas, upholstery, headlines, cloth, string, rope, electrical wiring, paper, fabric, and many other tough materials.
VAMPLIERS® Technology utilizes a patented design with vertical and horizontal serrations that leads down the inside of the jaws to the tip of the pliers. These serrations are formed, like teeth, at the tip of the pliers to create the maximum amount of contact between the VAMPLIERS® and the screw; creating the perfect “bite” around the screw’s head.
General Maintenance / Tool Oiling
To keep your shears and pliers in great condition, we recommend periodically oiling them. Sometimes a new tool may seem stiff or tight; however, this is not a flaw, but simply a sign of their newness! You can use a lubricant to get them moving to your level of satisfaction. This is purely subjective as some people will prefer a looser plier while others prefer them to be quite tight. It’s a personal choice.
- Oiling your tools will not only make them work smoothly, but it will help prevent rust and corrosion. Clean them between uses with a soft, dry cloth to remove any debris and make sure you store them safely in a dry place.
- Spray the tool with silicone lubricant or other tool oil at the joint. Work the lubricant into the joint.
- Dip the tool into some dry fine sand and allow them to become covered. Grit will get into the joint; work the tool for a short time to loosen the joint.
- Use more lubricant liberally to soak the tool and to flush remaining grit from the joint.
- Wipe the tool clean with a dry, soft cloth.
- The best lubricants to use depend on your personal preference. Note that while WD40 can be used, it’s not the optimal oiling product as its effects are temporary. It is a cleaner more than it is a lubricant. You’ll find tool lubricants at your local hardware store.
Tools that have been exposed to humidity or moisture, left out in the rain, put away dirty, or otherwise not treated with the respect they deserve will eventually develop a layer of rust. In time, this will eat away at the tool and the tool will lose its effectiveness and safety.
Once formed, rust can be difficult to remove – but it’s not impossible. It’s crucial that you remove rust from your tools before it ruins them altogether.
There are a number of ways to remove rust from your rusty tools. These include:
- Vinegar and Baking Soda: soak rusted tools in white vinegar for three hours. After three hours, scrub them with an old toothbrush. After scrubbing, soak the cleaned tools in a solution of two parts water to one part baking soda. Leave them for five minutes in this solution. Rinse in clean water and dry immediately with paper towels and use a hairdryer for small or tight spaces. To prevent further rust development, apply a thin coat of coconut oil to the tools.
- Lemon Juice and Salt: Make a thick paste with 1 tablespoon of fresh lemon juice and regular salt. Dab it onto the rusted area on the tool and rub it with a dry cloth. The mixture should penetrate the surface rust so that it rubs off.
- Molasses: Submerge steel tools in one part molasses to nine parts water in a bucket for two to three days for surface rust or for up to three weeks for thick rust. Remove the tool every few days to wipe it down and remove loosened rust before re-submerging it.
- Naval Jelly: Naval Jelly is a product specifically formulated to remove rust. Brushed onto the rusted surface, it dissolves the rust. The tool should rinse clean.
- Simple Scrubbing: Some rust will be able to be removed with simple scrubbing – hard work but effective. Try steel wool with WD-40, sandpaper, or wire brushes.
- How can I track my order?
- Once your order has shipped, you will receive a confirmation email with your tracking details
- Will you ship to a P.O. Box?
- Yes, we do!
- Do you ship internationally?
- Yes, we do!
Additional shipping questions? Please contact customer service at email@example.com.
California’s Proposition 65 entitles California consumers to special warnings for certain products that contain chemical above certain threshold levels. The general Proposition 65 notice is as follows: WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.